Thank you for shopping with Mangrofy. We hope you’re delighted with your purchase. However, if you need to return or exchange an item, please review our policy below.

1. Return Eligibility

To be eligible for a return or exchange, please ensure the following:

• The item must be in its original, unopened condition.
• It must be returned within 10 days of the purchase date.
• Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Opened or used honey products.
• Custom or special-order items.

3. How to Return an Item

1. Contact Us: Reach out to our customer service team at email/phone number with your order number and reason for return.
2. Packaging: Repack the item in its original packaging, ensuring it is securely sealed.
3. Shipping: Send the package to Return Address. You are responsible for return shipping costs unless the return is due to our error.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [5-7] business days. Please note:

• Shipping charges are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at email/phone number. We will provide instructions for returning the item and will ensure that you receive a replacement or refund at no additional cost.

7. Contact Us

If you have any questions about our refund and return policy or need assistance, please contact us at:

• Email: [contact@mangrofy.com]
• Phone: [01619-253010]

We value your satisfaction and are here to help make your experience as smooth as possible.

Thank you for choosing Mangrofy!